Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been shipped, you will receive a confirmation email with tracking details. Please allow additional time during new collection launches, sales, or holiday periods.
Domestic Shipping (Australia)
We offer standard and express shipping options:
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Standard Shipping: 3–7 business days
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Express Shipping: 1–3 business days
Delivery times may vary depending on your location and carrier delays beyond our control.
International Shipping
We ship worldwide using trusted carriers. Delivery typically takes 7–14 business days, depending on your region. Any customs duties, taxes, or import fees are the responsibility of the customer.
Order Tracking
Once dispatched, you’ll receive an email with your tracking number. Please note that tracking updates may take up to 24 hours to appear.
Shipping Address
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.
Lost or Damaged Parcels
We are not liable for lost or stolen packages once they have been confirmed as delivered. If your parcel arrives damaged, please contact us within 48 hours with photos so we can assist you.
Pre-Orders
If your order contains pre-order items, your full order will be shipped once the pre-order item becomes available, unless stated otherwise.
